Telkom is an embarrassment

I am at a loss for words for what has been the worst possible service, or lack thereof, received from Telkom. To sumarise: I purchased a product from Telkom in January. Other vendors had similar offers, but I opted for the Telkom deal since Telkom offered extras that the others did not. Order was confirmed 2018/01/10 via sms from Telkom. Today, 2018/05/29 I have not yet received any of the extra devices that were Telkom's selling lure and the mobile component of the service is not even working yet. To try to resolve, I have made calls to Telkom of which the total time is in excess of 3 hours (15+ calls from January to Current). I have been communicating with Telkom on their facebook page since 2018/04/10. Promises to resolve were plentiful. I have not received a single phone call from a Telkom representative. (My details provided during each call and via facebook). As with many other disgruntled Telkom customers, this is not the first time that I have to deal with this poor level of service. The fact that you have to wait an average of 15 mins before your call to the helpdesk can be attended to is a clear indication that things are not as they should be. At this point I feel that Telkom is an embarrassment to South Africans.