Telkom is an absolute nightmare to deal with

Telkom has become a complete nightmare to deal with. I own an LTE router from Telkom which has data that normally lasts me for 20 days in a month since working from home. That same data this month lasted for 10 days and when I called Telkom to inquire about this, they told me they will log the issue with their technical team and that someone would contact me. I told them I would also like to cancel that contract since they want to start playing silly games, and again I was told someone would contact me regarding that. A few days pass and I receive a text from Telkom telling me that matter was finalised when not even ONE person from their team had contacted me.

I then went online to their website to manually cancel the services and I received an email with a reference telling me that someone would contact me regarding the cancellation. Almost a week later no one from Telkom has contacted me.

Today, I bought 6.5gigs of data on my cellphone and within a space of one hour with my phone sitting idle on my table, Telkom has sent me 2 sms’s to tell me that first - I had 3.3gigs of data remaining and second - I have 1.3 gigs of data remaining. I have not used my phone to go onto any website or anything after I had purchased the data. I call Telkom again, and the lady says (this is after she put me on hold “checking” for 5min) that “Please call us back in an hour”.

Telkom is absolutely pathetic, their level of service is absolutely disgusting & disappointing to say the least. I have completely had it with them.