Telkom is AMAZING!!!

Iapp**** for Wifi on 03 January 2020, by the 10 January I requested to have the service cancelled and I was wit in my cooling off period to cancel and not have penalty. The devices I received with the services were only collected on the 23 January 2020, however, I have been charged for both devices since January until June 2020. I payed the account every month but only what I owe them which is my husbands mobile phone as that is all I should owe them. i continued calling every month trying to get it cancelled and my billing up to date. they deducted thousands already from my account which they were not suppose to. they have now eventually cancelled the service but have now charged me penalty fees, my husbands phone is suspended and its dangerous for me not to get into contact with him as i work shifts. this was suppose to be dealt with and completed 2 weeks ago but i am still struggling.