Telkom is affecting entire family income

We have had no internet now for 2 days. It started with loadshedding and never came back on. We have logged a call and followed up twice and as yet still no one has been assigned to our case. This is affecting our work and income. Both our neighbours had the same issue and were back on within a couple of hours. They got service from VUMA tel as well to eventually get this sorted. This is absolutely ridiculous. We have now contacted you today twice and still no assistance. CAN YOU NOT GET THIS SORTED!!!!!!!!!!!! I am having to spend enormous amounts of money for us to get data from a mobile network. Totally unhappy with service an attitude