Telkom is advertising false contract details

To Whom it may concern

My name is Marielle Macalagh my i.d number: ***, I took out a contract with Telkom in December with mondo. I spoke to Thandi and she did not explaine everything correctly. My debit order went off more then what I budgeted for and I called customer care before twice and spoke to people and the one said that they would listen to the conversation and get back to me. I was suppose to receive 10 GB day, 10 GB night and 10 GB all day for my router. My cell phone was suppose to get Whatsapp data, 2GB data for internet and R3000 minutes which I can call Telkom land lines and mobile numbers with all networks and 1000 sms, which I was told that I could also call all networks. Then I called again and the other person told me that I could pay half of the Pro rata this month and the other half next month. And I was suppose to receive the other data to go on internet but I never did I am using the routers data since the 1 day. So I just want to find out how and when will I be receiving those data that I was suppose to get. I also want the recordings because this is false information that I got and the last person I spoke to was so rude and did not even want to understand my reason. I paid you and I did not receive everything that was suppose to be available for my use,I can’t even call Telkom land lines from the first day until today and also the amount that I was suppose to pay was R253 p/m. I am so disgusted by the service I got from Telkom and I will never refer anyone to Telkom.

I will be waiting for my respond and a solution.

It is my right to complain and I need everything that I was promised or else I will take this to Hello Peter and also open a consumer case against Telkom”Mondo in Durban” for false information.

Kind Regards