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Thembiso M

1 reviews | Active since Sept 2017

25 Jul 2018, 13:37

Telkom is abusing us.

Telkom Is abusing me now.

Hello Peter. I cancelled my Telkom line which was on month to month contract after the 24 months contract last year around October, and the bill still came until December, which I phoned them and they said I should cancel again. And I did exactly what they asked me to do to cancel, but until today the bill is still haunting my email inbox with bill keeping growing. The apartment which I had a Telkom line, i left there in the beginning to the new location. I dont know what i should do now with Telkom. The latest invoice I just received has R7842.98. It keeps growing monthly. The line number was ********** 642. Telkom may be one of the biggest telecommunication companies, but that does not give them rights to harass us like this.

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Replies (2)
Telkom
Telkom's reply26 Jul 2018, 10:44
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible.

We do apologize for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

TM
Thembiso M's update27 Jul 2018, 13:39
Reviewer Update
From my first complain, i have always been promised that the issue will be rectified, and now I have negative credit ratings after all this ongoing unstoppable contract of a placed moved away from long time ago. Maybe a lawsuit will help me on this because I have been declined on many applications for different services because they say I am owing Telkom. I just checked to confirm on my gmail account that I still have copies of the cancellation letter with supporting documents more than once.... and the bill still grows as if I am getting services from you.