TELKOM IS ABSOLUTLY USELESS!!!!!

Good day,

I am sending this with the email trail to explain my frustration with telkom.

Payments made via their app have not been allocated to accounts and I have now been without service for 20 days. Blocked phone.

Not only have each Consultant Ayanda Khumalo, Thandeka and so many more daily promise that my problem will be escalated a so-called Team Leader, Sanele Dlamini promised me that she will resolve my query a week ago within 24/48 hours. Then when I followed up she was on leave.

Yesterday I sent her another email following up on her promise, she has the edacity to ask for my statements again. Please note I have now sent it daily with Payments highlighted to the *** and each Consultant I have spoken to.

This morning I received an sms threatening me that if I do not make payment, further action will be taken. Sms below:

7 Days Notice:Janse Van Rensburg,pay R2524.25 to Telkom acc in 7 (Seven) Days @ABSA Acc *** *** Tel ***

No communication was sent to clients advising them of Telkoms so called technical problems.

No manager has phoned me back or is available to speak to when I call daily.

PLEASE DO SOMETHING!! THIS SERVICE IS UNACCEPTABLE!!

Regards Nadia Janse van Rensburg ***