Telkom is absolutely useless

3 Telkom poles fell over recently in Hyde Park. <br> <br> I reported it with their online fault logging service and after a week or 2, we just got a response saying it was repaired and it has not been!<br> <br> I have tried calling the number 10210 about 7 times over the last 2 weeks and we either get a message saying we have reached them out of their office hours at 10am in the morning.... or we call and just get put on hold for 20 - 25 minutes with no answer<br> <br> I don't understand how you are suppose to report a damaged lines if you cannot ever get hold of anyone and the online reporting service doesn't work??? <br> <br> For a multi-billion Rand company who has hundreds of thousands of employees - pretty pathetic!!