Telkom is absolutely the worst when it comes to client service

I had a 3G Contract with Telkom. According to the FAIS Act regarding treating customers fairly, Telkom miserably failed!!

My contract expired in August 2017. I have received NO call, NO email and NO sms in order to ask if I want to continue with the contract. I went in November 2017 to cancel the contract and I have also asked that a dispute being locked, because I DID NOT GIVE CONCENT THAT THE CONTRACT MAY CONTINUE.

I have heard nothing in the interim and went back early in January 2018 to follow up. I was informed that no one worked on my case yet and they will escalate it. Once again no wordor update of the progress from Telkom. On Friday 02/03/2018 I received a summons for the outstanding amount!!!!! Today I went back to Telkom, furious and the consultant that he will escalate it again....... I contacted the 081180 number and had to hold for a quarter of an hour until I got helped. The person was very sympathetic and also advice me that my case was assigned to some one, but nothing has been done. FROM NOVEMBER UNTILL NOW!!!!!! I paid the summoned amount, BUT I REQEUST A REFUND BECAUSE I DID ALL I COULD IN ORDER TO GET THIS RESOLVED.