Telkom is absolutely Pathetic!

I've logged for cancelation for a Telkom router on the 20/05. The device was taken out in the 17/05. The device didn't work at all. It was tested in store and due to the number of complaints that was received on that very same day while I was in the store I requested for cancelation. The device was then given back to the store.

Staff in the store requested for me to log the cancelation online after having a long argument with the manager in the store.

I called the call center on the 23rd only to find out that I had to call in for them to process the case. The query had been escalated to the teamleader Manoba Nxumalo to who I emailed and sent through all the requested documents. I was advised to give them 24 hours where everything was going to be sorted out.

I called in 5 DAYS later! Still.. Nothing has been done. I spoke to an agent by the name of Thabo who said that they were going to escalate it. NOTHING WAS DONE AGAIN!

I called in on the 05/06 and the query got escalated to managers who were meant to get back to me and still.. NO FEEDBACK WAS RECEIVED!

I called in on the 06/06 to find out that a case has not even been logged!

This is absolutely pathetic service and I will never use Telkom as a service provider again!