DW
Dani W

1 reviews | Active since Jun 2013

26 Oct 2016, 09:56

Telkom is absolutely non-client centric !

<p>I paid my telkom account 2 weeks ago of R 600.00 They have now suspended my line claiming I have not paid. They are now demanding an additional R 400.00 WHAT am I actually paying for? Why the drastic increase and decrease? and WHY suspend my line?!</p> <p> </p> <p>Not only have they suspended it but NO ONE has gotten back to me to assist. I received an sms stating it is being investigated but nothing has happened in the past 48h. I am FUMING and LET DOWN by this inefficient service.</p>

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Replies (1)
Telkom
Telkom's reply26 Oct 2016, 13:55
Official

Hi Dani,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing Team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,