Telkom is absolutely ***********

<p>This evening I called Telkom because my router was not working. I got through to Angel, who was not helpful and gave a sense of boredom. I explained to her that I missed payment for the router last month but a double debit went off last week. She then tells me that it can take up to 14 working days for the suspension to be lifted. Can I take the time to point out that the reason why my account was in arrears is because Telkom decided to debit my old account after I instructed them to update the debit order details. It's bad enough that your admin is absolutely shocking but your call centre agents are unfriendly and most unhelpful. I would like the call I made to your call centre tonight to be listened to and then I would like a manager to contact me to tell me if this is really the type of service Telkom prides itself in. It's absolutely shocking. Get a manager to call me urgently </p>