1 reviews | Active since Nov 2014
Telkom is absolute sh*t
<p>I have been with Telkom for almost a year.</p> <p>Firstly it took them about 2 months to come and install my line, after getting my number and address wrong.</p> <p>Secondly they obviously had my email address wrong, i never got my monthly statements, could never register online to see my statements.</p> <p>After about 10 calls to Telkom they finally had my email address right and I got a statement with an outstanding amount of about R1000.</p> <p> </p> <p>They were deducting to little from me, i don't know which company in their right mind would allow it, but in the beginning 0f to year my line was suspended. And i kept on paying R350 (via debit order) every month and paid a R200 here, a R500 there to close the balance. And the end of March my account was cancelled. And i believe that it states under the consumer protection act that I don't have to pay for a service that I am not getting, so why did i still have to pay? I wasnt allowed to use your sh*tty service anymore. Lastly, they are charging me another R350 now to close the account. But why must I pay this if I didn't want to close my account? You want to close the account. You deal with it.</p> <p> </p> <p>You are ripping people off, nobody communicates with each other at Telkom.</p> <p>Worst provider ever. Will never use Telkom or recommend Telkom to anyone ever again.</p>
Good day Michelle,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Michelle,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
