MvdP
Michelle van der Poel

1 reviews | Active since Nov 2014

19 May 2017, 10:37

Telkom is absolute sh*t

<p>I have been with Telkom for almost a year.</p> <p>Firstly it took them about 2 months to come and install my line, after getting my number and address wrong.</p> <p>Secondly they obviously had my email address wrong, i never got my monthly statements, could never register online to see my statements.</p> <p>After about 10 calls to Telkom they finally had my email address right and I got a statement with an outstanding amount of about R1000.</p> <p> </p> <p>They were deducting to little from me, i don't know which company in their right mind would allow it, but in the beginning 0f to year my line was suspended. And i kept on paying R350 (via debit order) every month and paid a R200 here, a R500 there to close the balance. And the end of March my account was cancelled. And i believe that it states under the consumer protection act that I don't have to pay for a service that I am not getting, so why did i still have to pay? I wasnt allowed to use your sh*tty service anymore. Lastly, they are charging me another R350 now to close the account. But why must I pay this if I didn't want to close my account? You want to close the account. You deal with it.</p> <p> </p> <p>You are ripping people off, nobody communicates with each other at Telkom.</p> <p>Worst provider ever. Will never use Telkom or recommend Telkom to anyone ever again.</p>

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Replies (1)
Telkom
Telkom's reply19 May 2017, 15:15
Official

Good day Michelle,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team