TELKOM IS A ****! WORST PROVIDER AND WORST SERVICE!

I have been a loyal Telkom customer for over 11 years and am disgusted at the service! I have a contract that I recently sent a cancellation request for and opted to cancel at the end of May. I paid an advance amount of R3000 + my monthly debit order with the intention that my settlement amount will decrease.

It has not decreased!! I just enquired about a settlement amount and was still told to pay R10500 because I have 9 months left of my contract. What happend to the R3000 paid in advance? Technically I am in a credit now so I do not owe anything, but how is my balance to settle STILL equal to 9 months? I basically paid a whole 2 months in advance! Telkom is ridiculous! I recently took the R99 SIM deal but now want to cancel that as well, I will move to an alternative service provider.