1 reviews | Active since Mar 2017

01 Mar 2017, 11:39

Telkom is a total excuse for a company!!!!

<p>If I could give a zero star rating I would!!!!</p> <p>I app**** for a fixed landline in January, received my order number and a few days after an installation date. On the day i waited the whole day and of course no show. I phoned the call center again where I had to hold on for 32min (i dont have a landline obviously so my call was everything but free) spoke to a call center agent and he scheduled a new installation date. The day came and guess what??? No show again. I waited the entire day for nothing!!!! I phoned a third time (using my airtime again) repeating the process for a third time. So received the third installation date, waited the entire day for a third time again and guess what.... no show AGAIN!!!! </p> <p>I phoned in for a fourth time (again using my airtime holding in for 30min +) and the agent said the first available date is on the 27th of March? ***????? I am totally and utterly disgusted with this excuse for a company!!! How the hell can you treat your potential clients this way!!!! This is totally unacceptable, I have so many more words to describe this good for nothing pathetic company but ill rather not waste a nother second of my life!!!!!</p>

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Replies (2)
Telkom
Telkom's reply01 Mar 2017, 15:02
Official

Good day Chanel,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's update01 Mar 2017, 15:24
Reviewer Update

Thank you Busi

I take your promise with a grain of sand but I do hope you can make something happen, because I am pretty much fed up with getting absolutely no service at all!!!