TELKOM IS A *****. Plain and simple.

If I could give -5 stars I would. I am so incredibly unhappy with the service I have received from Telkom and its "agents". I have spoken to 5 agents without any success on my issue. First telkom takes a double debit order of R1750! I then try about 20 times to get through on call with no success. I went in store where I showed the agent who assisted me the proof of this theft, he then logged a billing query. I then receive a call from another agent saying I will be refunded. She then went ENTIRELY against what I had asked and put my account in credit. I then spoke to another agent who said I will receive a refund of R1100 as the month of July's debit order is now in credit. In between this I received numerous messages saying this issue has been resolved WHICH IT HASN'T! And today I've spoken to 2 agents, both of whom said I must email proof of this THEFT, where they then provided me with the wrong email addresses! This has come to a point where I'm able to take legal action. Before I thought it might have just been a mistake but now it's theft! I have received no help from Telkom whatsoever and you guys wonder why people leave your service?? Because there is no service!! It's actual bull**** with the amount of times I've tried resolving this with no success. Yet I HAVE TO PROVIDE PROOF OF YOUR THEFT??? I am so done with Telkom and your **** service. I pay for a phone I don't even have and don't even let me get started on that story. This is my second review regarding this issue and absolutely nothing has changed. How many dumbasses am I gonna have to talk to until I get my money???????