Telkom is a *****

I have contacted telkom to get a pocket router for my cellphone as I had internet at home and at work. A week after the call I recieved the incorrect device. I contacted the consultant immediately to lay my Complaint about the fault and eventually went as as far as the complaints department, spoke to a manager who assured me I would have my contract cancelled only to have another device delivered incorrectly. I have since been charged for two accounts which I never asked for and when I went into telkom to cancel it face to face. Was advised that I would get charged for cancelling two contracts I didn’t want in the first place