1 reviews | Active since Apr 2017
Telkom is a *****
<p>Hello,</p> <p> </p> <p>I app**** for cancellation of my smartbroadband 10gb data sim card in December 2016. My last debit order on the account was to be in January 2017. However Telkom failed to cancel my contract until 3 April 2017.</p> <p> </p> <p>I have been charged via debit order in February, March and April 2017, R316 per month when I have not used the data sim. After begging you guys to cancel my contract you have failed to refund my money to date!</p> <p> </p> <p>Why is your service so pathetic? You stole my money (R316 X 3 months = R948) and I demand that you pay me back or this will be taken to a higher power. I'm appalled to think of other customers who do not check their bank statements to realise how Telkom is robbing them.</p> <p> </p>
Hi marshgov,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi marshgov,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Laura,
It was the smartbroadband 10gb data sim card. I am not sure what the number was on the sim.
My ID number is ***.
I currently have a Huawei contract as well. That is not the device under review. The refund on the data sim is the only problem.
Please advise if this information is sufficient.
Hi Laura,
It was the smartbroadband 10gb data sim card. I am not sure what the number was on the sim.
My ID number is ***.
I currently have a Huawei contract as well. That is not the device under review. The refund on the data sim is the only problem.
Please advise if this information is sufficient.
Good day
Thank you for submitting your details.
Please be advised that we have escalated your query to our Billing team for further assistance and feedback will be communicated, your case number is ***0 .
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Good day
Thank you for submitting your details.
Please be advised that we have escalated your query to our Billing team for further assistance and feedback will be communicated, your case number is ***0 .
Kind regards
Ithabeleng
Telkom social media team
Best regards,
