MG
Marlene G

1 reviews | Active since Apr 2017

06 Jun 2017, 15:08

Telkom is a *****

<p>Hello,</p> <p> </p> <p>I app**** for cancellation of my smartbroadband 10gb data sim card in December 2016. My last debit order on the account was to be in January 2017. However Telkom failed to cancel my contract until 3 April 2017.</p> <p> </p> <p>I have been charged via debit order in February, March and April 2017, R316 per month when I have not used the data sim. After begging you guys to cancel my contract you have failed to refund my money to date!</p> <p> </p> <p>Why is your service so pathetic? You stole my money (R316 X 3 months = R948) and I demand that you pay me back or this will be taken to a higher power. I'm appalled to think of other customers who do not check their bank statements to realise how Telkom is robbing them.</p> <p> </p>

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Replies (3)
Telkom
Telkom's reply07 Jun 2017, 08:16
Official

Hi marshgov,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

MG
Marlene G's update07 Jun 2017, 11:49
Reviewer Update

Hi Laura,

It was the smartbroadband 10gb data sim card. I am not sure what the number was on the sim.

My ID number is ***.

I currently have a Huawei contract as well. That is not the device under review. The refund on the data sim is the only problem.

Please advise if this information is sufficient.

Telkom
Telkom's reply09 Jun 2017, 12:42
Official

Good day

Thank you for submitting your details.

Please be advised that we have escalated your query to our Billing team for further assistance and feedback will be communicated, your case number is ***0 .

Kind regards

Ithabeleng

Telkom social media team

Best regards,