telkom is a shame, do not ever sign up with them

I bought a contract a contract phone Huawe P30 lite a month ago, with telkom via the phone. they couried the phone to me at work and I gave them all the documents they requested from me. the courier never only gave me the phone in the box and I signed for it. never received any proof of purchase nor did I receive the delivery note, when I asked the courier they said everything will be sent to me via email and nothing was sent.. on the 26th/06/2019 my phone started to reboot and vibrate for the whole night, I then took it to my nearest telkom store in wonderpark mall, I was then taken from pillar to post and was informed that they are not able to assist me because I do not have the proof of purchase nor do I have the delivery note, mind you I explained to them that I never received any of these things when they brought the phone to me. I then called their call centre, and spoke to a man called ayanda, who said he would book my device in for repairs and give me a call back later on in the day to advice me of the repairs number and so forth, and he will also call the store. at 16:01 on the same day, I call to do a follow up regarding this and nothing has been done. I spoke to a lady by the name of busisiwe, who also said she would book my device in I just need to give her my IMEI no and other details which I did not have at the time of the call. this morning on the 28th June 2019, I have been calling the customer care line again on 081180 and no one seems to be able to assist me to book in my device, because I do not have a delivery note, however they are able to see that the device is on contract. I then call their sales department requesting for proof of purchase, or delivery note, I am then informed that the proof of purchse is the call recording that was done when signing up for the contract, all I need to do, is to book in my device at the my nearest store, and the store should be able to see and attached that my device is on contract. I went back to the store, and I am still not assisted, because they say without the delivery note or the Proof of Purchase the repairs department will return my device.. so I have no way of getting proof of purchase, nor the delivery note, nor will telkom take back my device and see what is wrong with it. so basically no one from telkom is able to assist me, I am now stuck without a phone, whithout any help.... I am doing all these running arounds, while being hihgly pregnant, due anytime, and I am stuck without a phone.... Jaaa I wish I had listen when they told me not to take out a contract with telkom, simple because their customer service, is bad.. I am not able to lay a complaint because I was told they do not have a complaints department, I am not able to speak to the manager nor the supervisor, because they are always on another call, nor do they bother to call back a customer who is in need of help. you send an email to the supervisor they do not respond. I really regret being with this network provider.. I guess I have to stay without a phone while paying for the service..