Telkom is a ****, day light ******s

Had a mobile router that expired back in 2019 and I decided not to continue with it as a prepaid because the network because I've to a better provider. Went into the store and I was told how much I need to pay, it was around R130. Went to a game stores which they said I can pay there. Case was logged for cancellation and I would get a call from them within 30 days. 60 days passe and nothing happened. From there I was sent from pillar to post. It is 2022 now and I'm told I owe R190. Spoke to a consultant a week ago and promised to call and I never received a call. Consultant I spoke to is Nondumiso Mchunu. I even sent a follow up email but she still never responded. Whoever is thinking of signing with Telkom please don't try it. Its a ****.