Telkom is a ****

On the 25th of December my debit order didn't go through, after realizing that I went on their Twitter account to ask for banking details so I can make the payment manually, by the time I got a reply the debit order went through this was on the 29th of December

Late January I got a message from Telkom saying I owe R341 of which I don't know were it comes from, okay I called the customer care service and explained what happened in December the agent that I spoke to advised my account is up to date the debit order will go through as normal on the 25th only R139 will be debited

25th of January the debit order didn't go through again, now I got an invoice saying I owe R684