Telkom is a ****

on the week of the 13/06/2022 i can't remember the date i bought a contract Huawei P50 mobile phone online with telkom. the very same week i realised that i can't afford the monthly instalment due affordability i phoned telkom to cancel the contract before it can be delivered they assured me that the contract is cancelled. on the 22/06/2022 the courier people came to my work place to deliver the phone i told them i cancelled the contract they said to me they cant return with it i have to call telkom to come and collect it. on the 25 or 26/06/2022 telkom person phoned me to arrange for a mobile device to be collected on the 27/06/2022 the send the Courier it company to come and collect the device they gave me a proof of collection. on the 04/07/2022 i received invoice from telkom then i went to telkom store at Lephalale mall the sales agent made a copy of my ID and proof of collection she said to me she lodged the case. when i do follow up at Telkom store they said when they check on the system the complain shows that is not attended. i tried to call telkom they were taking me from one department to another without getting any help. on the 25/08/2022 money was deducted in my bank account by telkom then on the 26/08/2022 i phoned telkom i spoke to the lady by the name of Lebo Jones i explained my situation to her she said i must email her proof of collection and bank statement so that they can refund me and cancel the contract. even today she is not responding to my emails, today they deducted R3000 in my bank account.