TELKOM IS A ****!!

I HAVE A CONTRACT WITH tELKOM,WHICH WHEN I SIGNED THE INITIAL CONTRACT,I OBVIOUSLY KNEW WHAT I WAS GETTING MYSELF INT,SIGNED CONTRACT,ASKED FOR DEBIT ORDER,ALL WAS OKAY. MY PHONE THEN GOT ****** IN SEPT 2020,AND I WENT TO THE BRANCH AND CLAIMED FOR A PHONE.THEN IN DEC,MY PHONE WAS AGAIN MISPLACED,AND THIS TIME I WAS TOLD I CANT GO TO THE STORE,INSTEAD GO THROUGH ADMIN PLUS,IT TOOK MANY MOONS TO FINALLY GET MY PHONE,EVEN AFTER PAYING EXCESS. A NEW SIM CARD CAME WITH THE PHONE, I AUTOMATICALLY THOUGHT IT WAS A SIM SWAP THEY HAD DONE FOR ME.LITTLE DID I KNOW,SOMEONE DECIDED I NEEDED A SECOND CONTRACT WITH TELKOM WITHOUT MY PERMISSION. IM ASSUMING MY DEBIT ORDERS ARE GOING THROUGH EVERY MONTH,,UNTIL I SAT DOWN WITH MY STATEMENT,AND NOTICED THERE WERE NO MORE DEBIT ORDERS. I CALL AND ASK WHATS GOING ON,THIS IS WHEN THEY TELL ME I HAVE 2 NUMBERS. WHEN ASKED TO CONFIRM MY ACC NUMBER,THE ONE ON THE SYSTEM DOES NOT MATCH MINE. SO WHOEVER MADE A NEW CONTRACT ALSO CHANGED MY ACCOUNT NUMBER. NOW IM HANDED OVER AND IM BEING TOLD TO PAY R3941,THEN AFTER INVESTIGATIONS,I WILL BE REFUNDED.I ABSOLUTELY REFUSE TO PAY FOR 2 CONTRACTS.I KNOW MY POCKET,AND WHOEVER DECIDED TO OPEN A NEW CONTRACT,THEY CAN PAY FOR IT.WHERE AM I SUPPOSED TO GET THAT MONEY OUT OF THE BLUE. ANOTHER THING, I WAS ALSO PAYING FOR INSURANCE FOR TWO PHONES,WHILE I HAD ONLY 1,BECAUSE I HAD CLAIMED. I AM STILL WAITING FOR MY REFUND TILL THIS DAY.THEY SAID IT WAS CANCELLED,BUT WHO AM I TO TRUST NOW BECAUSE I THOUGHT AFTER THAT I WOULD GET MY REFUND BACK!!!IM HIGHLY UPSET!! I NEED THE INITIAL CONTRACT I OPENED,SO THAT I CAN SETTLE THAT, THE REST,THEY CAN SORT OU***** NOT MY MESS.