Telkom is a ****

So telkom has decided to take chances with my mother and I find that it is completely unfair.

She recently took out a fibre deal with them at telkom store The Glen and they had a router delivered to her. Then they sent someone to come and install everything for her. Once the technician came he then advised that there is no coverage for fibre in the area (Albertsdal) and then he couldn’t install the fibre. This is then where he advices that someone would come and pick up the router to return back to telkom. A week went by and no one came. My mom then returned to telkom the Glen and with the router in hand to take it back and the guy named Zuko which is the store manager said that he couldn’t take it and someone would come and pick it up from our home.

We have been waiting from November till now and no one has come, instead they have been attempting to debit her account for what we don’t know when they haven’t even provided her with a service. She queried many times and they said that everything has been resolved n her case was closed and she has nothing to worry about.

To our surprise today she has been handed over to lawyers saying that she owes R400 and the nudebt said that it’s for a cellphone contract. TELKOM WE REPEAT, MY MOTHER DOES NOT HAVE A CELLPHONE CONTRACT WITH YOU HAVENT PROVIDED US WITH ANY FINANCIAL SERVICE. The only thing you have been done is become an inconvenience. We have formally written to the ombudsman and they did advice that they we should give you about 6 weeks to sort everything out and if not then they will take it up with you. Please learn to treat your “potential clients” better.