Telkom is a ****

Hi, so I upgraded my contract in February, via telephone and what I clearly remember is the lady telling me it is a month to month that I can cancel anytime. March, April and May went well, until June came. They have received my payment for this month but I have not received my data/product and when I call the customer care, the first one said, don't worry mam your data has been allocated even if it doesn't show on the app, just restart it and it will reflect ,so we can hang up and it will show. She sounded so sure I believed her but to my surprise I'm still sitting with the same problem. I don't know how dumb they think people are. So I call again and this one now says I should delete the app and re-download and I did that, didn't work. So now I go the store and the consultant there says the data is there but she doesn't know what's wrong...like really??so why, do you work at customer based service company, if you won't know what to do 🤔. Ok so I went home with no solution and I decided to the customer care again, so this one is Linda Tafane and she says, mam you have already received and spent your day for this month..so I laughed and said you can really make **** up, I have been keeping tabs on my account and I do that every month end, knowing how sneaky you can be. So I said to her the current data I'm using is from the previous month and even my app backs me up, so she sends me an email of my data usage and say to this is what my app is saying, then *** says to mam on the email I sent to you, every month you received your data it expires in two months so look at it tell me why I shouldn't say you received it. Whoow that was rude..ok then said it only 1 that shows 01/08/2022 but rest is 01/07/2022, why?so it means you guys only sent me 1 bundle out of 4 bundles I should be receiving, why?then she changes the whole thing and says, no mam I made a mistake the other three bundles include night and recurring that expires in one month, as marveled as I was, I ask, so why is only now and for the past three months it didn't give me 1 month expiration dates?now instead of answering my question, she directs me to self help services to check my balances..wow I was not even shocked. Now I'm in a state of wanting to cancel the contract..and then she quickly says, no mam you can't because you are on a 24months contract and we will have a lot of penalties for you to pay, then I disputed that, then she says please dial up the sales department and they will give u a copy of your contract, ok so I did that and the sales department refused to send me a copy of my contract, saying is property and I have no right to it. And I said this is first, a client having no right to a contract to anable them to remind themselves of what they agreed to..listen that lady was not even interested in knowing why I want to cancel or anything, then when I asked what's her name again, she just hanged up on me. I am tired now and the fact is that I paid for data I have not received from the 01/06/2022 till date and it doesn't look like I will ever receive it, the sad part for me is that my money that come through tears and sweat has gone down the drain and I am powerless.