Telkom is a ****

I am disappointed with the service I am receiving from Telkom, I have two devices under my name, on the 17/05/2021 my devices were suspended I was not able to make or receive calls, when I called the call center I didn’t get a valid explanation, I was told that I owe Telkom they also don’t understand how but they will log a call because my account is up to date. The service was only restored after 24hrs and it was such an inconvenience and I didn’t even get an apology or an explanation. I have received an invoice for this month stating that they will debit the following amount from my account: device 1: R1 338.00, Insurance R686.00, device 2: R838.00 and Insurance R295.00 My contract is a top I don’t understand how they got to the amounts that they’ve charged me for this month. My normal monthly payments are: Device 1: R1 149.00, Insurance R343.00, Device 2 R699 and the Insurance is R295.00. The monthly payment is R2 486.00, but I was charged R3 157.00 on the 21/06/2021, I have called on the 07/06/2021 Case number: ***9 I always follow up, but they are saying they have not received feedback from the billing department. I have requested to speak to a manager the consultants keeps taking my number down and I do not get a call back.