VN
Valentine N

1 reviews | Active since Apr 2018

05 Apr 2018, 08:07

TELKOM IS A ****

I'm utterly disgusted and furious with Telkom and Telkom insurance I've been trying to cancel their stupid insurance with them and they keep redirecting me to call Finrite of which they say does their insurance. Mind you Finrite never answer their phones and if they do the call somehow gets cut. If you lucky to find someone to help you they lie and say your contract has been cancelled but yet four months later I'm still being charged for insurance I don't need. This is my last resort I don't know what to do next because I'm stuck with an amount on my cellphone contract that Telkom doesn't want to help me with, I feel like this **************** at its best. So if you are thinking of taking a contract with Telkom DONT and save yourself from being ******.

0
Replies (3)
Telkom
Telkom's reply24 Apr 2018, 10:23
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

VN
Valentine N's update24 Apr 2018, 10:32
Reviewer Update
Well you are still debiting my account six months later and you haven't refunded me so to me this is white collar ***** at its best.
Telkom
Telkom's reply12 Jun 2018, 08:38
Official

Hi Valentine ,


Thank you for getting in touch with us, we apologise for the late response.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number: ***8

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,