Telkom is a *******

When I opened a contract with Telkom I received a Samsung s4 with my contract. After 6 months using the phone the charging stopped working so we sent it in while warranty was still active.It came back with the charging issue sorted out but it had a software problem according to a Samsung store I took it into as Internet and some data apps wouldn't work. When I took it into to Bloemfontein branch where I purchased it they happily took the phone in and said they will deliver it back to my home address in ladysmith. I received a call back and said I had to pay in R2658.05 because they said I dropped it and broke the screen. I sent that phone in perfect condition and the form they filled in they said its in perfect condition as it only had a software problem. They also said that I must pay R188.00 for courier services to have it delivered. If I do not pay it in 21 days they will sell my phone! How dare they threaten me! It's their fault the phone is damaged! Telkom mobile is a ******* and so are their services! I will make sure everyone will know how **** Telkom mobile is and I will be taking this to court.