Telkom is a pathetic service provider

My initial complaint has received no attention. I have sent my complaint to the Telkom Facebook site only to be told someone would help me to no avail. Because our PMB branch was out of stock of wireless phones and in a month couldn't get one for me. I decided to drive 1 hour to Durban to get a wireless phone. I stood in the Pavilion branch for 1 hour before being attended to. Pathetic service. I bought the Huawei wireless phone and it took approx 10 mins to get it only to arrive home and no internet can be used on this phone. I phoned 10210 to explain my problem and if I can use the phone as a modem as my previous phone after holding on for 26 mins the consultant as usual is unable to help me. So my question is who employs these *********** staff?