Telkom is a nightmare straight from a dark place

I took you a contract with Telkom last year September, this year I had an issue where my insurance company deducted more than what they where suppose leading Telkom debit order being unpaid this was the first time this has happened , I called in to ask them to do double deducted for the next payment, the consultant Vanessa Lombo informed that they charge a standard fee of R200 for every debit order being reversed, I called again to speak to a manager as I wanted more information as surely after 1 month unpaid this in not suppose to be, I can understand if I had 3 or 4 unpaids... now I need to pay R1000 for my cellphone contract which is a R200 ... I was told there is no complaints or cancellations department... I find this appalling, with no Joy I asked to be put to this manager ********** and waited for almost10 min on the phone

I read my contract and this is not advised in my contract... I will be taking this matter up with the ombudsman, they are robbing people blindly and this is unacceptable