Telkom is a nightmare

<p>I have had the most terrible experience with Telkom for the past month. I contacted customer service on 11/02/2017 to update my banking details and was advised that the change would only take effect at the end of March. My debits are scheduled to go off on the 1st of every month and when they attempted to deduct a payment it was from the new account and not the old one as they had advised - so no funds were available for that debit. I then contacted customer services in order to notify them of this and they said it was a technical error and this required me to go into my nearest ABSA branch in order to make a manual payment. So after actioning the exact opposite of what they had advised I must bend over backwards to accommodate their technical errors. </p> <p> </p> <p>Ive contacted client services to follow up on the case number 7 times (which apparently should have been attended to within 72 working hours) and were sitting here 16 days later with absolutely no feedback. Consultants can't do anything. Team managers are just as useless!!! </p> <p> </p> <p>All they advise you to do is wait till kingdom come really. </p> <p> </p> <p>To to my surprise they attempted a second deducted from the wrong account AGAIN, and did not even bother to notify me of this. So I'm sitting with Romeo dishonoured fees from my bank and I keep getting abrasive messages requesting paying which now has an additional R200 on there. Honestly so pathetic. </p> <p> </p> <p>So everytime I call I have to wait for back office to magically do their job. Which we all know will never happen. </p> <p> </p> <p>Contracted are are up soon which makes me so excited because I will cancel all three of them and take my business elsewhere. </p> <p> </p> <p>Customer service ice should be one of the key performance areas of the company and it seems to be the largest downfall. No point have low prices and pathetic service. </p> <p> </p> <p>Terrible customer service vice and terrible advisors that were forced to deal with who are all so helpless and leave you on hold for hours on end. Maybe if th interaction with consultants was not so displeasing you would be able to improve your customer satisfaction. Very disappointing. </p> <p> </p> <p>Please streamline and and improve on your complaints process. It's **********. So exhausting and enough to prompt someone to cancel immediately and gladly pay and cancellation fees. Terrible. </p> <p> </p> <p>Contact me. I am fed up with the poor service. </p>