Telkom is a nighmare

Telkom is a nightmare to deal with. I logged a complaint on 31 July 2018. Telkoms response on hellopeter.com was they will get in touch with me. Guess what, as yet no response. I was told at a Telkom store that I must call 10213 to cancel my line. I called 10213 and they told me I can only do cancellation online. I cancelled my line on the 26 July 2018 and I got a reference number. So I called back on the 31 July to check if my line was cancelled I was told it takes 21 days to cancel a line. I was asked to call 10210 to check if they can expedite the cancellation. 10210 referred me to 10213. No one can assist you. Now when I am trying to logon to Telkom, I cannot. I am getting an error on login portal. FEDUP.