Telkom is a mess

Hi

The service from Telkom is pathetic.

Its been over 4 months that i have been trying to upgrade my line to the HomeUnlimited package.

Evertime i go in store or call, i get differenct excuses.

-Its Complete -Its at the final stage -We are waiting for stock -Its with the techbnical department -Go to a Telkom store -Its logged with IT -The new system has issues -I cant find the order

Its like staff dont know how the system works. when i ask to speak to a manager i keep hearing that they are busy.

They are clearly not busy fixing my issue or helping me sort my problem out. If no one can assist me, they should just put my adsl line into the Holding pool so that i can go to a ISP they can actually give me what i want.

Im tired of phoning and people telling me that in 24 hours i would have my upgrade, only to find out that nothing has been done.

And please dont tell me to send you guys a direct message, I have and i still have had no help.

Please can my issue be resolved, if thats too much to ask, move my line to the Holding Pool.

Sales Ref : ********** 21A