Telkom is a ****!!!!

On Sunday 18 April i went to Tellom in Chatsworth to upgrade my contract and i asked for the Note 20 plus and the girl said they only have the note 20 ultra i took that and she said they I need to come on the 19 april and pick the phone up my husband picked the phone up and when I got home from work I realised they the phone is too huge and won't make sense because I work in field that requires me to always be on the move I could just drop or lose the phone. When i tool my previous 3 contracts with telkom 1 was a phone 2 was routers the consultants said to me i have a 7 day period within which we can return the items if I am not happy i tried to reuturn the note 20 ultra in like 24 hours I realise its not for me a and I was told i cant because no returns allowed if bought at a store - but this was never explained to me! Had it been explained i would then have no complaints. I simply want to take a better phone, another phone not cancel any contracts or I must pay R1200 for 36 months and be unhappy that's R43200 I have charged and used the phone but it still is new- stickers, etc are still on the phone. Now Telkom is telling me I cannot change the phone when i asked them on Tuesday, only if ordered via the call centre. I feel it is within 24 hours, and this is allowed as no one in the store explained the rules and that there was no 7 day cooling off period or no return policy once i left the store with the phone. I feel if this is taken up i do have valid grounds. Can you please advise and help me to change this handsets.

It seems like telkom is full of contradictions and lies like why is there two set if rules???? And why am I not being helped Telkom but when your'll wanted to take my money everyday a telkom consultant would phone And offer me a contract. I hope I am assisted with this matter!!!