Telkom is a *********

I took 2 contract phones last year November with telkom. Ive never missed a payment, in actual fact I always paid them before the agreed debit date. So yesterday they suspend one of the phones. I called their helpline and asked as to why is one line suspended, the agent tells me that I missed a debit order in January, I checked my bank records and it shows that I paid telkom on the 28th of January. I told the guy I spoke to, he then tells me he can't help me I have to pay the penalty fee of R202 for the line to be opened again. I paid it, still the line was never opened, even after calling again and tell them that I made payment. What got me shocked is the fact that telkom cheats me, for them to make me pay penalty fees for missing a debit, when I have never missed a single debit. People must be careful of telkom, they are ********* who ***** from citezens of South Africa.