Telkom is a *****

I am both disgusted and annoyed with Telkom. there is a trend of my airtime and data disappearing into thin air and Telkom never knows where it has gone to. when I call in they are always an answer that makes no sense what so ever. I have logged multiple calls and emails to them and I never receive and answer. you never get a call to tell you the progress.

I send a mail on the 7th of Jan (this being my 4th time enquiring about weird charges) "Good day, The following question was asked: Good day I hope this mail finds you well. YOIUR AGENT HAS THE AUDACITY TO GIVE AN INCORRECT EMAIL ADRESS WHEN I ASKED FOR A MANGERS EMAIL ADRESS. I would like you assistance in a matter that has been going on for a few months now. Every time I call into your call centre I get billed, I don’t understand how this is because on all your communication you guys constantly preach calling a Telkom call centre using a Telkom line it is free, today I spoke to your team leader Sandile Phiti who than advised me that you charge for this and apparently you have been charging me every time I called. I have a few problems with this, when I call your call centre on 180 you agent gives me a number to call 10217, who is supposed to inform me that the number he/she is giving me is no longer free? Secondly I than asked where in your T’s and C’s is this communicated, after holding for a whole 15+- minutes I was than told it is not on there. So tell me how does this work? I would appreciate a phone call from you informing me of how this will be rectified. This is not the first time this is happening, my Data as well was taken and I still wait for feedback as to how? You guys bill us and your system creates a false activity on the account that I clearly did not do. I was also promised a sim log as I disputed a few transactions that I was billed for, after a 60+ minute call I still have not received this, this incompetence and disregard for taking ownership when you(Telkom) are wrong is annoying and unsettling to say the least. "

I than sent the same to their Website (contact us tab) I than called in and I was given the cased number :***8 before than it was case number ***5 I have lost the other references but even with the two mentioned I have no resolution. I have tweeted them a million times and you get the same generic dumb half-a** answer that gets you no where.

this morning 700GB of date disappeared whilst I was driving from home to work, my phone was not being used, all I was doing was listening to music that is already downloaded from apple music, I received 3 SMS's tgelling me of my disappearing data(balance) the last telling me my data bundles are depleted. I knew calling them would be a wasted exercise or they might just bill me again for calling into Telkom using a Telkom line.

the annoying this is they never take responsibility for their mishaps and you cant lie to me about my phone and its usage, I am the owner. I know when I have placed a call or not.

I am at the verge of leaving them.