Telkom is a *****

There was a contract device that was taken in my name in 10 July 2020 which I only saw when I received the monthly statement. I immediately called in and I was advised to obtain affidavit from the police station. I sent the agent the requested docs and followed up the following week, only to find out the agent didn't log the *****.

Telkom debited the amount of the device, as I was told the case takes 72 working days to be resolved. I called in after a month to check the progress of the case, I was told that it is still with the ***** department. Now I have received another statement that shows the device and up-to-date no one has came back to me regarding the progress of the case.

I need Telkom to come back to me with immediate amicable solution to the matter as I can not afford paying something that I never agreed to nor have.