Telkom is a *****.

I app**** for a 120G SIM card contract which came with a pocket router for R269. Upon delivery I’ve noticed that they sent a home router instead. Immediately I contacted Grace, a consultant who was assisting with the contract application and told her what had happened. She successfully assisted with collection on the device and SIM card which CourierIt had done so on 11/04/2025. I had received a waybill upon collection which confirms the collection.

Since the above mentioned date I’ve been invoiced, billed and funds have been collected by Telkom for a service which is not in use. I have contacted the retention departments for cancellation of contract which they have failed me since.

This has caused me so much anxiety and frustration because when I dispute the account on my side, it reflects bad from my side as a credit holder. It’s giving me a bad credit record which I do not appreciate.

All I have received is loads of inremorseful apologies from numerous Telkom agents who cannot assist me with this matter. I have emailed them numerous times and now I am pursuing a lawsuit against them because this is *****.