Telkom is a ****

I am so disappointed with telkom, on December I visited Ladysmith branch to change my banking details.

They gave me a reference number and I paid full amount for December at Pep store and I was told thay I must come back on January with one month bank statement they will update banking details.

On the 5 January 2025 I received an invoice that I must pay double payment because they tried to debit on my account was unsuccessful on the 20 December 2024.

However it's the payment appear on the invoice on the 17 December as received, I phoned telkom callcentre and they told me they don't count that payment because they were expecting me to pay through debit order not manually payment.

They won't assist me I musy pay for December and January, they don't count that manually payment.