Telkom is a disgrace when it comes to service delivery and customer service.

I app**** online for a new cellphone contract with Telkom, which would cost me R399 per month. The call centre contacted me within seconds of me submitting the application. I was approved, and gave through all my details. The following morning, I get an sms stating that my order was cancelled during the credit vetting process. This absolute bull. My credit score is great, my income is great and expenses very low. I have a personal loan, and vehicle finance. I am approved for a home loan, overdraft and credit card, but Telkom seems to think I am not worthy. The least they could do is phone you personally and explain why I was declined. Then at least I could try to fix it. Though I do feel that this a sign that Telkom will never have my business. Last year I tried to have an ADSL line installed...waited 6 months after being approved...returned 7 debit orders, as Telkom would take my money, even though NO installation had taken place. It seems Telkom thinks that they are the only service provider, I think not.