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Christine G

1 reviews | Active since Jul 2018

29 Jul 2018, 16:58

Telkom is a disgrace and do not deserve loyal customers - NO STAR RATING.......

I have been trying to cancel my home landline for several months now to no avail?? I cannot log in to my account as I’ve forgotten my password. I’ve tried resetting this 100 times!!! Every time it’s the same - an email has been sent to my email address but this email NEVER ARRIVES. This is so frustrating. My nearest Telkom shop / walk in customer is hundreds of kilometres away as I live in Phalaborwa. When last in Johannesburg I went to the Telkom outlet in Eastgate Shopping Centre only to be told that it’s not possible to cancel there and that it can only be done online. I am throughly disgusted with the lack of customer service and assistance, it’s disgraceful. TELKOM have no problem taking ones money when it comes to billing and make it super easy to make these payments. Pick n Pay, Checkers, the Postoffice etc will all accept my cash. CAN SOMEONE PLEASE HELP?

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Christine G's update31 Jul 2018, 10:00
Reviewer Update
Good Morning Bronwyn, I have proof that my husband emailed this request over two months ago, plus it was also faxed. I also took screen shots of my emails that said my OTP had been sent + screen shots with date and time of other emails, DEFINITELY SENT TO THE CORRECT EMAIL ADDRESS given on your website. I look forward to hearing from you. Regards Christine ********** Alas no landline as we removed it due to our “supposed cancellation”