TELKOM IS A DISGRACE

My query on the 2021-05-30 at 9.52am I got two sms from Telkom the first one saying an additional spending limit of R 4 500.00 was added to my current spending limit then I get another sms saying R 5 000.00 was added. I have not requested for this spending limit to increased and never did before for that amount.Then I noticed that I had no network. I then tried to contact Telkom on my other number but could not get hold of them after trying several times. Later that evening I managed to get hold of them they then tell me its was a sim swap ***** and I must now go to my nearest branch to do a sim swap and they can't help me over the phone. The consultant was in a hurry to drop the call. I needed an affidavit as well. I tried calling in another 3 times to sort out the issue again over phone but was unlucky. I did not go the Monday cause I work and I needed an affidavit and I need to take time off. So decided to go on Tuesday with all my documents the 2021-06-01 and since we had a heavy storm only went later in the day. At the store the consultant seemed so confused and unproffessional about what to do as she kept asking the other consultants. They eventually tell me that it takes 48 hours for the ***** investigation and cannot do the sim swap on that day and they will call me and I still don't have internet. After 48 hours I call the Telkom c customer care again cause no one called the consultant there said I should email her that was on 2021-06-03 Thursday still no reply from her. I also sent the email to the ***** department on the 3rd as well. They rep**** on the 2021-06-07 telling me its the wrong department I must forward my query to the billing department (bear in mind this is a ***** case but why I must send it to the billing department). So I called the Telkom branch on Friday in Shelly Centre to ask about the investigation, they told me they would get someone to call me two hours passed no one called. Then I called and spoke the consultant that assisted me on Tuesday took my details and called me back and told me to come to the store the same day. While at work I had to leave cause I had no internet for almost a week. They did a sim swap, nobody has answers to the R 9 500.00 (2 sms) additional spend limit that I queried, the consultant then gave me a lady's number by the name of Gale and told me to contact her regarding the increase in the spend limit which I never requested. I called her 2021-06-07 Monday after 8 she tells me she is in a meeting and its load shedding and I checked the schedule there is no load shedding and that I must call her after 12 the phone just rings. TELKOM STOP THIS BULL**** BY SENDING YOUR CUSTOMERS FROM PILLAR TO POST. YOUR'LL DEFINATELY HAVE QUANTITY BUT NO QUALITY. YOUR STAFF IS SO INCOMPTETENT AND UNPROFESSIONAL. I AM WAITING FOR MY CONTRACT TO BE OVER THEN IT WOULD BE THE LAST, EVEN LAST YEAR WHEN I RENEWED I HAD TO COME 3 TIMES TO THE STORE TO SORT STUFF OUT. PLUS WE MUST STAND TWO HOURS IN A QUEUE AND GO BACK & FORTH EVEN WHY DO YOU GUYS SEND CUSTOMERS UP & DOWN AND YOU DON'T CALL RESPOND TO EMAILS. MY ACCOUNT HAS ALWAYS BEEN UPTO DATE. I AM WITH TELKOM FOR 5 YEARS AND THE **** SERVICE I RECEIVE I CAN'T DEAL WITH IT ANYMORE.