TELKOM IS A DISGRACE!

I am winding up an estate for a client and endeavour for weeks to cancell the deceased telkom line on the website. Firstly the email addresses on the web is no longer in use........the instructions for how to cancell the line on-line do not give me the "cancel" option as mentioned in their instructions......what a frustration!!

Now we want to pay the outstanding bill..........but we do not have a bill with the necessary EFT references on....so what now?? Client passed away so we can not ask her for a copy of the account.

We have registered her profile on line, tried to print the last account............not sucessefull!!

We also try to chat on-line.......not possible.

We left messages on the web.......no one contact us [we not surprised]

How can Telkom still do business with such a disgrace of service??