Telkom is a disaster. They don't know what customer service is

Good day I am writing to express my strong disappointment at telkom, in August 2024 they debited more than the initial agreement. I called they promised to resolve the matter but to my suprise this month they debited more that last month and when I call again they say they are sorry and that at this moment there is nothing that they can do to assist and that the matter will be resolved the day they know how and that they don't have a turn around date or time when that would be. I am drained financially and they seem to not care because i took the package that I would afford and now they are cleaning my pockets without my consent I am frustrated because even if I decide to reverse the money they will say I skipped the payment Izinja lezi