OC
Oral C

1 reviews | Active since May 2018

30 May 2018, 08:47

Telkom is a disaster

My name is oral chauke i have very bad experience with telkom as i had a phone contract with them they advised me to come cancel the contract 2 to 3 months before it expires. Did exactly what they told me but still deducting on my account till today for almost a year now. Went to telkom stores for several times logged lot of calls but nothing is happening no one is willing to help they just send me from pillar to post i wont advise any one to use telkom contracts

0
Replies (3)
Telkom
Telkom's reply09 Jun 2018, 10:50
Official

Hi Oral

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Telkom
Telkom's reply28 Aug 2018, 09:10
Official

Hi Oral.

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your contract number *** is cancelled with a written off balance of R533.85 , thats needs to be paid.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

OC
Oral C's update28 Aug 2018, 19:28
Reviewer Update
Hi launa how come i need to pay the amount of R533.85 while i cancelled my contract in advance. And why is no one calling me to find out what realy happend or to explain to me what is happening. Coz when i go to the branch no one is willing to help me