Telkom is a disappointment.

I contact telkom last week Thursday to dispute my bill because its double my normal installment per month and more, they told me i did not pay for my event billing in Jun 2019 and July 2019, i went to go look in my emails for Jun 2019 and Jul 2019 Invoices and it shows i paid my event billing, i even when to check my purchase history on my App store and added up the amount and it was correct and my emails i received when purchasing on the game. It showed i payed my full amounts for these two months. The person i spoke to of telkom tried to put the blame on me and i got fed up so i just put the phone down when i got a case number because i didnt want to swear over the phone. I received a message this morning saying..." Dear Customer, due to system constraints your event billing usage for June & July was not billed and will only be billed on latest invoice. Apologies for the inconvenience. Telkom". I contact them back because i have all the proof showing i did pay my bill i even checked my bank statement and it showed i payed the full amount in these months as per Invoices and the person i spoke to looked into it and saw she mailed the person who log the case last week and i told the person im not allowing them to bill me for stuff i already paid and why are they only billing me now for June and July system constraints, she told me she will get back to me im still awaiting feedback. I have heard many stories of telkom billing people incorrectly and not giving peoples money back and they not billing me for a R100 extra but for R2429.82 which is even more than the amounts i purchased that two months. I am not trusting telkom anymore and they advertise saying they the no.1 in South Africa but this is what they want to do with a customer.