Telkom is a ****

I app**** for a cellphone contract at the Westgate branch on 8th November 2025, the contract was approved but they didn’t have the phone in stock. I went back on the 6th of December to check if they had the phone and they still didn’t have it, the consultant that assisted me advised that I cancel the contract I already opened with them and go straight to istore and apply there. I went to the istore, app**** for the new phone, got it immediately and paid the activation fee there and was told that my first debit is going to be 31st Jan. I have a fibre line with Telkom that I was paying cash and when applying for a phone I asked them to change it to debit order. Now on my statement it says that I owe the fees for the phone I didn’t get and my fibre line has been blocked. I called last week and I was sent from pillar to post, one agent even said I’m lying when I said I didn’t get the phone, he said I need to provide proof that I didn’t receive the phone. I finally got a consultant (a lady by the name Thato) who assisted me with logging a case and said I can follow up after 3 working days. I followed up this morning which is the 4th working day and I’m told that my case has been closed and I have to go to the branch I originally went to and get them to log a dispute for me. I find this very unacceptable and disrespectful because now I’m being inconvenienced in the worst possible way. I’m sick in bed, I can’t work because the fibre line that I have paid for has been blocked and now I’m expected to go to the store in my condition to fix the mess that Telkom has created and it won’t even be fixed. I honestly wouldn’t recommend Telkom even to my worst enemy