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Sinethemba M

1 reviews | Active since Feb 2022

09 Oct 2023, 10:04

Telkom is a *****!!

Made a query last week regarding no internet connection on evenings. On the day of purchase I was adviced to switch the moderm off and on to regain internet, that is not helping at all. After the complaint I made last week internet connection has gone from bad to worse, as I write I can't watch tv(I stream) , do anything on my phone and work (I work from home) let alone the kids with their phone. What I don't understand is what exactly am I paying for if this is the kind of service I'm getting? The following is the one of their sms received by me from them but not one bothered to contact me let alone sorting their issues

"Telkom SA: Dear Customer, Your query will be attended to.Your case number is ***6 Please do not reply to this SMS."

As in right now I'm using my phone data yet I pay monthly for a wifi that I'm struggling to get internet connection. It's so sad to go through such a horrible experience from a big company like Telk so disappointing shame. Telkom does not deliver they just take and take with nothing in return.

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Sinethemba M's update10 Oct 2023, 16:25
Reviewer Update
Christine from Telkom gave me a call today regarding case number ***6 and the query I have with Telkom. When she checked on her side she noted that the towers are always down right after informed her that I always struggle with internet connection and it is not the first time it has been an issue a week later I made a purchase by Telkom. She promised that there will be some replacements that need to be done to the tower in my area in order to have internet connection. There's a possibility that one of their technicians will come by my place to check on the issue. She could not confirm when all of this might take place as I need this to be sorted asap because I'm far behind with work as I work from home, I struggle a lot as it is not fair for me to purchase data and use my phone as modern while I have a fully paid uptodate contract with Telkom. This kind of information kind of gave me hope that something will be done for the better. I'm definately coming back for a feedback on this as I'm looking forward for good internet connection especially not to miss work related virtual meetings and interviews.