TELKOM IS A *****ED SERVICE PROVIDER WITH NO TRANSPARENCY AND FALSE PROMISES.

I cannot begin to explain the stress that Telkom has caused in my life. It started last year when I wanted to add internet Wifi for work purposes at home through AfriHost and Afrihost advised that because our line ( ********** ) was a prepaid line I have to change the line to post paid, then get an ADSL and then they can link it all via Telkom. I agreed and contacted Telkom who quickly assisted and sent a technician after we agreed on a PostPaid line where I would pay R217.00 per month via a debit order. the technician came and gave us a new number, which by the way was also being used by another person and then I contacted Afrihost advising them that the line was changed. Afrihost came back and said that due to a technical error on Telkom lines they cannot link me until they fix their issue. I contacted Telkom and they advised yes they do have a technical issue in the area of New Germany but it would be fixed in a week. I gave them the benefit of the doubt and continued. 3 weeks later Telkom had not fixed their Technical issue and they kept apologising when I called but that was not helping me as Afrihost still could not get the line connected and I could not Load ADSL. I called Telkom after that 3 weeks and advised them that I want nothing to do them anymore so they must cancel the deal and postpaid subscription because they could not deliver on the requested services and they again apologised and advised that they will inform the right people for cancellation. everything went quiet for the first 6 weeks then a letter arrived saying I need to pay an amount so I called Telkom and asked then why they had done this as they were advised via a phone call made to them that I no longer wanted their services because they could not deliver them to me. a spoke to a young lady and numerous people there after where I was given a reference number ********** 1 and she apologised and advised they will sort it out. I then moved from New Germany address 1 July 2018 to North Beach Durban and had no communication sent to me from Telkom not via email or cellphone even though they had this information on their side today inform me on the progress of the dispute. In between all that I had found out that someone else was also using the number which raised further concerns to me. Today I app**** for credit to pay for my studies and found out that Telkom has placed an adverse on my name and I received an email from nudebt who I advised accordingly regarding the matter and they said they would put the file on hold until such time as Telkom has responded, this under reference ********** 6 and I spoke to Nolwazi Rozane at nudebt who I advised of telkoms crockery. when I call Telkom today and ask them why they have done this under reference ********** 3 the lady advised me that Telkom has 2 accounts under my name, one has a zero balance and the other the one in dispute, mind you I have never taken any other accounts with Telkom and the lady advised the account is just sitting there under my name. When applying for credit the is an adverse picked up under my name and my deadline is tomorrow but I cannot do anything or get any credit because of Telkom.

Telkom not only has caused terrible grievance they have dirtied my credit profile with their adverse which was their fault by not doing as instructed initially and also put an account under my name **********ly. these accounts appear in my credit profile. I am stressed and will not be taking legal action against Telkom against it. The calls I have made to them have miraculously disappeared and when I asked to speak to the manager today I was kept holding on the phone for 33mins can you believe this until eventually I had to put the phone down.

I HATE TELKOM THEY ARE ****** AND ******* AND I ADVISE THAT PEOPLE DO NOT USE THEIR SERVICES. it was my first time coming to them for a service but I never ever will ever again.

Telkom you are *****ed service provider, I will not be able to complete my studies because of you and you have no idea how much you have ruined my life because of your staff who do not do their Job and all for a lousy R1400. why did you not call me or email me if the matter was so urgent because you had my details in full. why did you not reach out to me, because you are ****** and you deserve to be exposed. you left the account on purpose and forced me to pay for a service that I did not receive or utilise.