1 reviews | Active since Oct 2015
Telkom is a Con Artist
I am livid. On the 25th August, I had a line installed and was given the number ***. I requested a 2meg uncapped line with a weekend package (total R600). Instead two weeks later, I receive a sms saying my account is outstanding by R2533.66. I call in to enquire and to my disgust I am told that I have an additonal line *** (this line is NOT in my house). I am being charged for two adsl lines, two call packages, two of everything! Then to top it, my landline *** was not even in my name but in a law firms'. I was charged an installation fee when I was told that installation was free. I laid a dispute on the 29th September and till now nothing has been resolved. The call centre keeps saying the dispute ifs pending. <br> <br> I am now told to pay R2533.66 for a line that is not even in my house! That is ***** and daylight ***. I expect a bill for only ***, no installation fee, 2 meg uncapped line and R206 weekend package. <br> <br> I received a call from an abrupt telkom employee from the number *** saying she will disconnect my line because of no payment. How do I make make payment for R2533.66 if my bill is only supposed to be R600??? <br>
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This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM157540
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM157540
Regards
Luleka
Telkom Social Media Team
